Privacy
Only the data needed to open the right door.
Metrix uses Telegram identity, booking state, payment confirmation, and location preference data to run workspace bookings. No ad targeting, no resale, no hidden profile building.
What we collect
We process Telegram user ID, booking history, selected location, booking time, resource type, payment confirmation status, cancellation events, and support messages you send to Metrix.
Collected when you use the bot or booking demo.What we do not collect
Metrix does not need your password, full payment card number, device contact book, or private Telegram messages outside the Metrix bot conversation.
Payment credentials stay with the payment provider.How data is used
We use booking data to show availability, confirm a desk or room, issue a door code, send receipts, prevent double-booking, and resolve refunds or disputes.
Operational use only.Sharing with venues
Relevant venue operators receive the booking name or Telegram handle, time window, resource, people count, and payment confirmation needed to prepare the space.
Shared only for the selected venue.Deletion and access
You can request export, correction, or deletion through @metritxsxbot or hello@metrix.app. Accounting records may be retained where legally required.
Handled by support.Reference table
Data handling matrix
| Data | Purpose | Retention | Shared with |
|---|---|---|---|
| Telegram ID | account and receipt matching | until deletion request | Metrix only |
| Booking record | access, refunds, disputes | 12 months | selected venue |
| Payment status | confirm paid bookings | accounting period | payment provider |
| Location preference | surface nearby spaces | until changed | Metrix only |
| Support messages | resolve booking issues | 12 months | Metrix support |